PRIVACY POLICY

1. Introduction

Eagle BTM Pty Ltd trading as Jittie ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our digital currency exchange platform.

2. Information We Collect

We collect information that you provide directly to us, including:

• Personal identification information (name, email address, phone number, date of birth)
• Verification documents (government-issued ID, proof of address)
• Financial information (bank account details, transaction history)
• Device and usage information (IP address, browser type, operating system)
• Communication records (customer support interactions, feedback)

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services
• Process your transactions and manage your account
• Verify your identity and comply with AUSTRAC regulations
• Prevent fraud and enhance security
• Communicate with you about your account and our services
• Send you marketing communications (with your consent)
• Comply with legal obligations and enforce our terms

4. Information Sharing

We may share your information with:

• Service providers who perform services on our behalf
• Payment processors and financial institutions
• Regulatory authorities (AUSTRAC, law enforcement) when required by law
• Professional advisors (lawyers, accountants) when necessary

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption, secure servers, and regular security audits.

6. Your Rights

Under Australian privacy law, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information (subject to legal requirements)
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations (including AUSTRAC requirements of 7 years), resolve disputes, and enforce our agreements.

8. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience on our platform. You can control cookies through your browser settings. For more information, see our Cookie Policy.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: